The online financial software that lets you manage your business accounts more efficiently and conveniently is referred to as QuickBooks. QuickBooks have become the most trusted software all over the world for quite some time now. From individuals to accountants, even medium and small businesses are using this software. There are several perks of QuickBooks software. This accounting program is filled with powerful features, and it can handle payroll, bookkeeping. It also manages finances and sales and also assists with the inventory. Finances and payments can easily be tracked with the help of this software. Even though it is known to be the best but it comes with some disadvantages too.

QuickBooks error 9999 is the most common error that is confronted by the users normally when updating the banking-related information. It is a script error, also known by the name banking error. Several users generally face this error after a recent update. When it appears, it cannot give you permission to download any transaction or update bank feeds using the online banking website. It can block the user’s internet connection between QuickBooks online and the bank. When this error occurs, the system stops responding, or responds slowly and hangs. Mainly users get to see this error while they are trying to update their bank details in QuickBooks online. An error message will pop up showing, “Sorry we can’t update your account. Please try updating again later. (9999)”.

When the browser denies implementing a script from the website put on a third-party domain, that is referred to as a cross-origin error or a script error. The browser performs this action to protect the information of the user from cross-site request forgery. This kind of attack might trick the users to submit a malicious form, change email addresses, or transferring funds. The engineers of QuickBooks are constantly working to get this problem fixed permanently. But before finding the solutions, let us look into the causes and effects of QuickBooks error 9999. Follow our lead and perform your tasks.

Causes of QuickBooks Error 9999:

  • A slow or unstable internet connection might be a possible reason for the error 9999. Sometimes you have to wait for a long time to build interaction between the QuickBooks server and the bank server
  • Another possible cause is the windows security software or windows antivirus firewall program of the user might block or cause obstruct the QuickBooks server or the bank website from connecting
  • The error can also occur due to the cookies and cache files of the user’s browser
  • The error can be triggered due to some glitches from the bank end
  • QuickBooks error 9999 can also be evoked due to the multi-faceted internet connection problems
  • Corrupted installations of QuickBooks

Indications of QuickBooks Error 9999:

  • User is unable to connect with the bank server and update your banking information
  • The process takes more time than expected or the browser freezes
  • A dialog box appears on the screen, along with an error message showing updating your bank is impossible
  • Active window crashes
  • The Command of the keyboard and mouse is not read by the system

How to fix the QuickBooks Error 9999?

Now that you have found the possible causes and symptoms of the error, you should get rid of this technical annoyance. There may be various possible alternatives that will assist you in fixing the QuickBooks error 9999 from the root. Here we have listed some methods which you can try one after another.

Method one: The problem must be reported

  • At first, go to the Bank transaction window
  • Click on the Report issue in the error message
  • Then move to the Banking transaction screen and then type your email address and name in the desired box
  • After that, press the Submit button

The technical team is likely to respond to you within the next 10 working days. See if your problem is solved. If not, follow the further methods.

Method two: Update your bank account

At times, the online banking errors are resolved after you have performed an update of your bank account 3 to 4 times. For updating the financial institution in QuickBooks online, go through the steps mentioned below:

  • Firstly open QuickBooks online
  • Then direct to the Banking tab
  • Press update
  • Repeat the same steps 3 to 4 times
  • If your problem persists, follow the next steps.

Method three: Clean up the cache file of the browser

Cache files allow the browsers to load the websites quicker by allocating saved elements of the websites beforehand. An issue may occur when the code of the website change and clashes with the one already held in the cache files. The utmost necessary and basic troubleshooting step is clearing the cache whenever there is an issue with browsing websites.

For Google Chrome users

If you use Google Chrome as your web browser, then to clear the cache-

  • In the address bar, type chrome: //settings/clearBrowserData and then click the enter key
  • Check the Cached files and images dialog box
  • Then press the Clear data button

For internet explorer users

  • From your keyboard, press Ctrl+ Shift+ Delete
  • The next step that you have to perform is to check the Temporary website and internet files checkbox that appears on the Delete browsing history page
  • Then click on Delete

For Firefox users

  • In the address bar of the browser, type about: preferences#privacy and then click on the Enter button
  • Then press the Clear your search history key
  • Then you have to checkmark the cache from the given list and press the clear now button.

For Safari users

  • From the top, click on the Develop tab
  • After that, press the empty caches tab

For Microsoft Edge users

  • Go to Microsoft edge
  • From the top right corner, select the Hub icon
  • Switch History
  • Press Clear all history
  • Then select browsing history
  • Select saved website data and cookies
  • Tap on Cached files and data
  • Enter the clear option
  • Then press the All clear key
  • Close the Microsoft Edge browser and see if the error persists

For Opera users

  • Go to opera browser
  • Select Menu
  • Select settings
  • Tap on Security and privacy button
  • Clear browsing data
  • Then from the dropdown menu, select obliterate the following options
  • Then select the beginning of time
  • Mark the items
  • Browsing history
  • Cookies and other site data
  • Then download history
  • Cache files and images
  • Clear browsing data
  • Finally, open the QuickBooks and the browser to check

Method four: Disconnect and again reconnect to your bank account

In most cases, it is viewed that QuickBooks cannot connect to the bank due to multi-factor authentication and incorrect login credentials. That is when the QuickBooks error 9999 results. This error can be resolved when the user reconnects their bank account, and the connection with the bank is updated.

Methods to disconnect the bank account:

  • From the left side, panel click Banking and then choose Banking
  • Then on your account that you wish to disconnect, click the Edit account info icon
  • Check the checkbox saying Disconnect this account on the save in the Account window
  • Finally, click Save and close

Methods to reconnect the bank account

  • From the left side, click on the Banking tab
  • Then click on Add account
  • After entering the login credentials of your bank account, click on Continue
  • Your next job is following the security verification instructions
  • Click on Securely connect
  • After that, click on the bank icon beside the bank account that you wish to add
  • From the Account type drop-down list, choose your account
  • Next, you have to select a Bank account or credit card account
  • If you do not have an existing account, click +Add new
  • The final step is to click on Connect

Method five: From the web browser, try to log in to your banking website

At times banks need some extra step of verification for some security reasons. All you need to do is open up any web browser, move to your banking website and provide your login credentials. You have to answer some security questions asked by your bank, or you may have to enter the one-time password for verification that is sent to your registered email id or mobile number. When you have successfully logged in to your online banking, then you may try to update the Bank feeds once again in QuickBooks online.

Method six: In QuickBooks online, import the transactions online

Importing the transactions online is a temporary solution. In .QBT format, you can download the transactions from the website of your bank and then import them to QuickBooks Online.

  • Firstly move to the Banking section and open QuickBooks online
  • Select Banking
  • Press Update and your banking transactions will update manually

Method seven: Registry file repair

  • Click the Start button on your windows
  • In the search field, type Command for opening the command prompt window
  • Next, press and hold Ctrl+ Shift and then press Enter
  • Click yes on the permission dialog box displayed on the screen
  • Then you will get to see a black box along with a blinking cursor
  • Then you have to type Regedit and press the Enter
  • Select the Error 9999 linked key that you wish to backup
  • Move to the File menu and select the Export option
  • Then you have to save the backup key by giving a file name
  • To save the file, click on Save. You must assure that you have saved the file with the .regedit extension
  • After following the above steps, user will get a backup of their QuickBooks registry entry.

Method eight: Configure the firewall settings

Error 9999 QuickBooks issue can be resolved by configuring the firewall settings. As the Firewalls create a blockade in the QuickBooks functioning, you have to follow the below-mentioned guidelines:

  • At first, all you have to do is open your default browser
  • Then click on the Tools and then move on to the Firewall settings
  • From the firewall settings, choose exceptions
  • Include the below-mentioned exceptions in the firewall
    Qbupdate.exe
    Intuit.com
    Payroll.com
    QBW32.exe
    QuickBooks.com

Method nine: In private mode, open your browser

Below mentioned are some steps that should be followed for various browsers

  • For Google chrome users, press Ctrl+ Shift+ N
  • For internet explorer users, press Ctrl+ Shift+ P
  • For Safari users press Command+ Shift+ N
  • For Mozilla Firefox users, press Ctrl + Shift + P

Method Ten: Update windows system drivers

  • Select Windows and X keys
  • Drive towards Device manager
  • Select and click on the Category for locating the name of the device
  • Right-click on the device to update it
  • Select Update driver option
  • Press Uninstall to remove the driver
  • Restart the system
  • Install new drivers

Method eleven: Run windows system file checker

  • Click on the Windows button
  • Got to search bar and type Command prompt
  • Right-click on the Command prompt
  • Select Run as administrator
  • Specify Sfc/scan
  • Hit Enter

Method twelve: Reinstall QuickBooks Desktop

  • Go to Control Panel
  • Uninstall a program
  • Go to the program and features tab
  • Uninstall a program
  • From the Programs list, select QuickBooks
  • Click on Uninstall/Change tab
  • Select Remove
  • Click on next

Download QuickBooks tool hub to perform a clean install. Tool hub has tool which you can be used to reinstall QuickBooks.

Wrapping up

QuickBooks error 9999 can interrupt some critical business tasks and sometimes frustrate you. So we have come up with some solutions that will help you fix your error. If none of the steps of troubleshooting mentioned above fixes your problem, you need to contact the technical support team available online.