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What Causes QuickBooks Error -6000 -77?
Sometimes QuickBooks stops working and displays the following error: We’re sorry. QuickBooks encountered a problem.
Error Codes: (-6000, -77). The error displayed below can occur when attempting to open a company file.
⦁ The company file is located on an external storage device instead of on the network or local drive.
⦁ The folder in which the company file is located have incorrect folder permissions.
⦁ When running QuickBooks in multi-user mode, Bit defender security software is blocking communication.
⦁ When QuickBooks attempts to open company file by referencing a mapped drive.
Because of this QuickBooks file becomes corrupted or gets damaged. Mostly this can be solved by restarting the device but restarting doesn’t solve this error than look below solutions.
Different Steps to fix QuickBooks Error -6000, -77
Now take a look on some of the solutions you can try to fix this error.
Re-launching QuickBooks Desktop
To resolve this issue, try relaunching QuickBooks with permissions. You can do this by running it as an administrator by clicking the option Run as Administrator. If the company file is located at an external drive or in a different location, you can copy the company file locally.
Download QuickBooks File Doctor
Download and run QuickBooks File Doctor to diagnose damaged files with errors and netoworking issues.
⦁ Download the QuickBooks File Doctor and run the QBFD.exe file.
⦁ If any previous version is installed on your system uninstall it before installing new version.
⦁ Install it like you install any other program on your windows.
⦁ .Net Framework should be installed on your system in order to run File Doctor but if you don’t have it File Doctor will download it automatically.
⦁ After Installing File Doctor, Open the app and browse your company file on your PC that you want to repair.
⦁ Click Diagnose File
⦁ When prompted login with your username and password.
⦁ Wait for several minutes till Diagnosis process is completed.
⦁ After QuickBooks File Doctor complete repair and diagnosis:
⦁ Close File Doctor.
⦁ Try to open your file again to see if the issue is resolved.
Rename .ND and .TLG files
Damages. ND or .TLG files can cause errors when running the QuickBooks desktop. These files help in storing configuration and settings that allow QuickBooks to access company files in multi-user mode or in your network. So you have to rewrite the extension of .ND and .TLG. There won’t be any data loss after renaming these files. They are automatically generated if you scan your company files using the QuickBooks database server manager.
⦁ Go the folder where you company file is located in your computer
Default Location: C: \ Users \ Public \ Public Documents \ Intuit \ QuickBooks \ Company Files
⦁ There you have to search the company file with the same name but with the .ND and .TLG extension. e.g.: company_file.qbw.ND, company_file.qbw.TLG
⦁ Now select the file and right click it and rename the .nd / .tlg file and write the word “.old” in the last part of the file extension and press enter. Now the old file should look like: company_file.qbw.nd.OLD, company_file.qbw.tlg.old
Re-create damaged folder
⦁ Create a new folder on your drive C:\Newfolder.
⦁ Open the folder where company file is saved.
⦁ Locate .QBW file. Which may look like company_file.qbw.
⦁ Right click on the file and copy it.
⦁ Open the new folder on C drive and paste the file.
⦁ Set windows access permission to share the company file.
⦁ Open the file from the new location in QuickBooks Desktop.
Copy the QuickBooks file on Desktop
Copy the file on the desktop and then open it to test if there is a problem with the location of the company file. There are two possible things. Either the file will open in a new location meaning there is a problem with the previous location maybe its damaged or too deep that it exceeded the file path system limitations. If you are unable to open the file with new location it indicates that the file is damaged itself.
⦁ Select the folder that contains your company file.
⦁ Click on the file with .QBW extension.
⦁ By right clicking on the file Copy the file.
⦁ Go to desktop, right click on the desktop and paste the file.
⦁ Open the QuickBooks while holding the control key, so you are redirected to the No company open window.
⦁ Open an existing company or click Restore.
⦁ Navigate to the desktop and find the company file you copied and open.
Use UNC path instead of the mapped drive
⦁ Open QuickBooks from desktop by right clicking on the QB icon and selecting the Run as Administrator option while holding the Ctrl key on your keyboard. Holding down the Ctrl key will prevent the QuickBooks Desktop from auto opening a company file so that’s why keep on holding the Ctrl key until no Company Windows is opened.
⦁ Now from the File menu select the Open or Restore Company and Open a company file and then click on Next.
⦁ Click the Network on the left pane and navigate the location of your company file. You may need you set folder permissions to do this.
⦁ Now select the company file and click Open.
By following the above mentioned steps you will be able to fix QuickBooks error -6000 -77 while opening a company file. However, if you are not able to fix the error and the problem is still not resolved you need to contact QuickBooks support by calling our toll-free number. QuickBooks support team which is well trained in fixing any QuickBooks error is always available to assist you and help you if you need expert assistance.
We help small business owners with managed IT services and support. Make sure to use QuickBooks tool hub for fixing network and company file issues in QB desktop. Get in touch if you need priority support. Dial +1 (888) 727-4587 for QuickBooks Enterprise Support.